What is the current status of your case? Are they continuing to communicate with you or are they ignoring you? I contacted their support again but they are responding the same way as before. Now they are saying that you are their competitor so you attacked them. And for this they will not return your funds without kyc. Crypto users have a lot to learn from your case about why they should ignore such exchanges and how important it is to ensure the safety of their funds.
Sup,
I haven't contacted you all for a long time because the situation hasn't changed.
BestChange has disconnected these clowns, but they still have my $11,000. They just stole my money and won't return it.
They threaten me by email that they will establish my identity and I will be punished, but this is funny, because I am threatened by the scammer who stole my $11,000.
This is just nonsense, and as I understand now, KYC was just an excuse not to return my money. I think they would have asked for more and more data until I could not provide more or got tired.
Learn from my mistakes, friends.
I don't know if anyone or anything else can help me, but I am desperate and no longer hope that I will be able to get my money back.