Just to clarify again here, the message posted in the other thread was referring to the more recent reply, not the original 2023 case (which was already resolved successfully).

Sometimes AML processes require more time, as the complexity of individual cases can vary. Same applies for the resolution time of cases.

I do appreciate the community’s passion, but let’s be clear: we will not discuss any individual case on public forums, nor will we share sensitive information here. Those conversations are handled directly through our support channels.

For anyone with a genuine concern, please contact us at: support@n.exchange with your order or ticket number. That’s the only way to get accurate updates.