It's also great that they announced beforehand the temporary conditions like manual withdrawals until next summer, manual bonus applications for bitcoin deposits, manual deposits with bitcoin (sunfirecasino bitcoin wallet to customer's sunfirecasino account), the fact that live support (and e-mail support) is not available until September, and the fact that the user must create a telegram account if they don't already have one rather than having customers learn these things through experience.
I didn't know that their Bitcoin deposit is manual. I never made a Bitcoin deposit on Sunfirecasino. I usually deposit BNB, TRX, and USDT at casinos to try the games, and I did the same on Sunfirecasino. I saw that their deposit is automatic, and I don't think any specific coin deposit is manual. I can see that you are actually trolling them instead of helping them improve themselves.
As I said, they are a new casino and are still developing their platform. These are just their shortcomings, which they have to work on. You don't learn language from your mother's womb. They are building a product, and I hope they will make it more user-friendly over time.