I'm always telling everyone on everywhere,
Many users, myself included, have had extremely frustrating experiences with ChangeNOW, Changelly, and FixedFloat due to their aggressive and suspicious KYC/AML procedures. These platforms often hold your funds hostage even its %100 clean, under vague allegations of “regulatory compliance” forcing you to jump through endless hoops of identity verification sometimes asking for irrelevant personal information like bank card details or excessive screenshots long after you’ve already submitted all requested documents.
Support tends to respond with vague messages filled with legal jargon, promising updates “soon” that never come. Support is always slow to respond and completely ignores genuine concerns.
Please note, if you value your time and money, I strongly advise avoiding ChangeNOW, Changelly, and FixedFloat.
These exchanges have found it a free field, as a result of which they are harassing crypto users by freezing their funds. And many popular sites are working to promote these bad exchanges, even after they have a bad reputation, so that inexperienced crypto users are easily victimized and harassed by them.
They are quietly running a multi-million dollar fraud cartel, but the crypto community does not hear about that news because many crypto users who are victims do not know where and how to expose them due to their lack of knowledge about the crypto community. ChangeNOW has withheld OP's funds for a lame and ridiculous reason. I think the entire cartel including ChangeNOW cannot handle the greed after seeing such a large fund.
If OP doesn't get the funds back soon, the crypto community should strongly protest against them. And those who are helping them from behind and giving them huge rewards should also be exposed. Because if they help the criminal to commit the crime, then they are equally guilty.