Sadly, yes, though it's probably due to my absence on the forum for about almost the entire week last week, that perhaps your case got pushed down from my contact's attention. But rest assured that it is not off our plate and I nudged them about your issue every now and then, with yesterday as the most recent.



I am yet to hear from that contact, will made another nudge later today, as I have to leave early [few minutes from now] to handle the backlog of IRL matters that got delayed following that last week's chaos.