Hi Bennett, I’m still awaiting a response from you. In your last reply you said “our sports fraud team flagged your account for abusing odds in an unfair manner (‘value betting’) which violates our Terms of Service.” I understand your Terms of Service contains rules on “arbitrage, collusion, fixed matches or exploiting obvious errors”. I’d like to state that I’ve never participated in any of these activities including value betting.

To be clear, your terms of service doesn’t acknowledge or prohibit ‘value betting’ specifically, only the rules I stated above. For the past 19 days I’ve asked for evidence and analysis of my so-called “value betting” that triggered a confiscation of my withdrawals and balance, along with the deactivation of my account. All of my bets were fairly placed and even though your in-platform support responded ONCE stating “your bets are under review for up to five days”. I was still allowed to place recreationally fair bets on your platform even after those five days were up.

Winna should be able to provide the comparison of my betting with that of other providers to further back the claim against me, ‘value betting’. Which has so far been unproven, and yet my funds remain confiscated without transparency or cause. I’m honestly frustrated at this point after being brushed off multiple times by all of your communication channels. I will allow for a bit of time to pass before I move onto filing with the Tobique Gaming Commission and other available ADR options. I ask that my account be reinstated, all of my funds returned to my balance and allow for me to withdraw all of my rightful winnings.