I literally have BC.Game's own chat transcripts from June 19 discussing the loss limit failure with their support agents, and them coming back to me with varying excuses. I have screenshots timestamped June 19 evidencing my loss limits were set. Despite this, BC.Game has stood firm with the lie that I didn't set any loss limits until June 26, 1 week after I filed a complaint with Casino Guru. To defend a complaint with claims that don't even make sense, shows a high level of bad faith.
It's a common thing for casinos to provide useless tools like the one in your case and avoid responsibility whenever they misfire/malfunction. Another similar case like yours in another popular site(Rollbit) popped up recently for example.
This is why it's always best to never rely on a site's tools and only rely on ourselves smartly in order to avoid adding more layers of risk to this already risky gambling environment.