OP, can you check if the funds you sent are still intact at the deposit address, since they claim to have suspended this transaction, the coins should still be there.
We fully understand the concerns raised and take such accusations very seriously. However, it is important to clarify the situation. Since May, we have received claims from multiple individuals regarding ownership of the same funds. Out of respect for all parties, we have carefully considered each claim and initiated the necessary verification procedures. To this day, none of the individuals who approached us have successfully completed the required KYC process to prove their rightful ownership.
We categorically deny any suggestion that our actions are intended to mislead or defraud. Our procedures are in place to ensure that funds are released only to the legitimate owner, in strict accordance with compliance standards and international regulations. While we understand the frustration that delays may cause, these measures exist to protect users and prevent misuse of funds.
We remain committed to resolving this matter fairly and transparently once rightful ownership has been confirmed. Until then, the transaction will remain suspended in line with our security and compliance obligations.And we're always ready to cooperate. Our support team is always ready to communicate and sort everything out →
support@changenow.io /
compliance@changenow.ioWhy don't you just return the coins to the address they were sent from?
You don't need KYC for that, nor do you need to worry about who manages that address. Simply, return other people's money, otherwise, you are thieves.