This site is a tottaly scam. I was playing in their site for 2 months. Everything was ok, since i won 3000 euros. After that my account was frozen for 20 days. I was not able to make withdraws or any extra bets. They said that my account is under investigation because of fraud activity suspision. I was trying to text them, but i got blocked by support, so for 2 weeks i was not able to get any information or any answers about what is going on. In the end they rejected all my bets and took all my winnings. Read all reviews about this site and you will understand that this is just waste of time and money.
Did they tell you what specific fraud activity you allegedly committed in their casino? They should have identified it for you, unless you didn't mention it in your post,
which would mean the problem really lies with you and that's why your account was blocked on their website.
A casino doesn't just freeze an account unless they see suspicious activity from you while you're playing on their platform.
Also, don't you have any proof or a screenshot to back up what you're saying?