You placed more than 60 bets AFTER requesting your initial withdrawals and declining them yourselves. So apparently you lost some of your balance in these bets. There was never any balance deducted from your account and the current balance is at $1,714.09 (dropped due to ETH dropping).
I'm not sure why you are trying to leave out this information and mislead other people in this forum here.

I tried to solve the case directly with you and you were not open to a resolution.

Please file a complaint with official mediators like fe casinoguru, askgamblers and so on so we can have someone doing a real verdict here.