I used the swap feature inside the Exodus wallet to exchange BTC for ETH, not knowing that the transaction would be processed by n.exchange.

Order O5K0AH failed, and instead of a refund, I was contacted by n.exchange demanding that I complete full KYC and provide detailed proof of source of funds — even though I never agreed to use their platform directly. I have provided all of the things they requested and even did a zoom call, but my funds are still being held without my consent for 2 months and counting

No one warned me that I would be forced to KYC and provide personal and sensitive information only to get my money back.

I was told that I could request a refund with a 5% administrative fee if I chose not to do KYC — but when I made that request, they refused and said KYC is still mandatory.

I am a US customer and as stated in N.Exchanges terms of use they do not do business with people from the United States. They have no legal obligation and are not bound under any rules or regulation to perform KYC/EDD on non-customers.

When I asked if we can just skip all this and give my BTC back they said they have just made new rules and have internal policies that require them to KYC/EDD everyone even though they have no intention of doing any type of business with them.

I even hired a legal advisor that specializes in AML/KYC and they said under no circumstances should it ever take this long to finish their review. Legitimate companies with no ulterior motive would have already given me my money back.

I am starting to doubt any review of n.exchange claiming to have refunded anyone. If this is how long their review process takes it is not possible for people to be refunded within a few days as the other reviews show.

DON'T USE EXODUS TO SWAP.

UPDATE 5/28: They say the are still reviewing my case since March. With no updates since March. Put me in contact with the team in charge.
N.exchange is not a financial regulated company. There's no regulation, legal precedence, no AML bullshit requiring them to perform KYC/EDD on a NON Customer.
6/6 They stopped responding to my emails once I called them out on the fact they are not a regulated company and have no business doing KYC/AML bullshit.
7/15 They are ignoring my emails and no longer communicating with me.