Hi Andrew221,

Thank you for being part of our community.

We highly value feedback from our players, as it plays a vital role in helping us enhance the quality of our services and deliver the best possible experience.
However, we would like to clarify some important points that were not mentioned in your complain.

Following an in-depth review of your account activity, we have identified multiple instances of bonus abuse.
Specifically, we found that you created and used at least four separate accounts, each of which took advantage of our 100% first deposit bonus offer. This behavior constitutes a clear violation of our terms and conditions, and is classified as bonus abuse.

Our analysis indicates total deposits across these accounts amounting to approximately 85,000 TRX, with corresponding withdrawals of around 134,000 TRX. Given the circumstances and the nature of the violations, we believe our decision to return your initial deposits and terminate our service agreement with you is both fair and justified.

Please be advised that the creation of additional multi-accounts has resulted in significant financial losses for our platform. Any future attempts to create new accounts under similar conditions will lead to immediate blocking and complete forfeiture of funds.

We appreciate your understanding.

Kind regards,
Bitz team