Thank you for your response. I've never used the secret question recovery method. Not that I know off. The account was working well and all of a sudden the locked error started displaying after a couple of days of being non-active on it. Is there any way to try and fix it?
Have you tried to access the account using another browser, or possibly another device?
Also, try to access via VPN, just enough to remove the doubt that your IP address is not on the blocklist of the firewall.
The account was
Last Active: 24 August 2025, 19:02:12, and as notocactus stated, there is no indication that the account has been banned.