We have not had a single reply from the forum BC Game representative and that once again is a massive failure on their part. Having said that, it certainly does not imply wrongdoing on their part just yet. If everything transpired the way you stated, the issue has been going on since 19th June 2025 even though you created the thread on 21st August 2025.
If what is stated in the OP is true, I cannot understand the logic behind them selectively answering questions related to other cases on the mediator website whilst ignoring anything related to your case.
It seems as though they are not affording appropriate time to address allegation made against them and it is having an impact on how others perceive them. If BC Game support had posted here to accept or refute your allegation, it would have demonstrated intent on their part. Nobody can understand why BC Game have allowed their standards to drop to this level.
Again I ask: If BC.Game will go to these lengths to avoid accountability for $1500, imagine how they would handle an issue involving a more significant amount.
They umm... do. I was just finishing my short conversation with them, in response of me pushing for an answer. They still need time before they can address the matter. Not to stall or to evade, but rather because [like I guessed in one of my guesses for "second reconsideration"] they need to double check all the facts and they're currently waiting to hear report from several departments of what happened and why and how.
I'll make sure to leave a note to them that when they come with their explanation, it will come from their official account instead of relaying it to me.