Razed Failed to Enforce Self-Exclusion, Leading to 3,240 USDC Loss
What happened::
I had a self-exclusion on my Razed account due to a gambling addiction since July 30, 2025. My account was fully verified with all my personal information. Despite this, I was able to open a completely new account and successfully verify it using the exact same name, ID, and address details.
Their systems failed completely to prevent me from re-registering as a self-excluded player. I lost 3,240 USD on this new account. When I contacted their customer support, they refused to issue a refund, blaming me for "breaching their Terms and Conditions" by creating the new account.
This is a clear failure of their responsible gambling policies and a breach of their duty of care. A self-exclusion is supposed to prevent this exact situation. I am now seeking a full refund.
Scammers Profile Link:
N/A - This is a complaint against the company Razed.
Reference Link:
www.razed.com
Amount Scammed:
€2,700
Payment Method:
USDC ERC20
Proof of Payment:
https://etherscan.io/address/0xC196109d7ee77A00885f4B0eEAF679431db4cA15#tokentxns
PM/Chat Logs:
Additional Notes:
I had a previous, fully-verified account with Razed that was placed under self-exclusion on July 30, 2025. The new account was created and verified with the same personal documents on August 28. Their system failed to cross-reference my details, which is a severe violation of their responsible gambling obligations. I have also reached out to Casino Guru for mediation.
I had a self-exclusion on my Razed account due to a gambling addiction since July 30, 2025. My account was fully verified with all my personal information. Despite this, I was able to open a completely new account and successfully verify it using the exact same name, ID, and address details.
Their systems failed completely to prevent me from re-registering as a self-excluded player. I lost 3,240 USD on this new account. When I contacted their customer support, they refused to issue a refund, blaming me for "breaching their Terms and Conditions" by creating the new account.
This is a clear failure of their responsible gambling policies and a breach of their duty of care. A self-exclusion is supposed to prevent this exact situation. I am now seeking a full refund.
Scammers Profile Link:
N/A - This is a complaint against the company Razed.
Reference Link:
www.razed.com
Amount Scammed:
€2,700
Payment Method:
USDC ERC20
Proof of Payment:
https://etherscan.io/address/0xC196109d7ee77A00885f4B0eEAF679431db4cA15#tokentxns
PM/Chat Logs:
Additional Notes:
I had a previous, fully-verified account with Razed that was placed under self-exclusion on July 30, 2025. The new account was created and verified with the same personal documents on August 28. Their system failed to cross-reference my details, which is a severe violation of their responsible gambling obligations. I have also reached out to Casino Guru for mediation.