What you're saying is correct, and it's also for the betterment of their casino. It's also good that they responded right away and didn't let the issue drag on.
It shows they're serious about their goals regarding this matter.
By the way, it's good news that the Bitz team will have a campaign here in the forum to introduce what they have in their casino platform that they want to share.
Complaints will always be there on any platform, but it's how the reps are responding that makes it counts.
The faster and clearer they do, the better for the rep
