My account was placed in “withdrawal-only” mode with $6,500 in it (even though I cannot withdraw). I was initially told I needed to verify to Level 4 because they believed I had violated the terms of service. I completed Level 2 verification by submitting a selfie, a piece of paper, and my passport in the same image, which was approved quickly. I then submitted Level 3 verification and reached out to support, only to be told that my account was restricted due to being “related to another account.”

I have never used Stake before this, nor have I ever created an account with my identity. Stake is now requiring me to email them from this other account, which they claim was created previously in order to withdraw my funds.

I was told Stake was legitimate, but after reading about similar issues and now experiencing this myself, I’m questioning whether they are deliberately withholding my money or if they allowed someone else to use my stolen identity in the past. Any help would be greatly appreciated, as they have told me their decision is final and that I must reach out using this other email they say exists.