It takes a little long to load, but eventually it loads, at least according to my experience The one from the help page loads faster (https://www.cloudbet.com/en/support/). It worked for me the first time when I was testing out the platform and even right now. However, once the Live support chat loads, the AI bot is the first to welcome you. All you do is request it to connect to a human support agent, and it will connect you.