I'm writing this to clarify my situation and address some of the comments I've seen. My case is not about trying to "exploit" the system. It's about a serious issue of player protection and a gambling operator failing to meet its most basic responsibilities.

1. The Facts of My Case

I completed Know Your Customer (KYC) checks on both of my accounts with the casino before I ever made a deposit or placed a single bet.
I have a gambling addiction. I am a person who has lost control over my gambling behavior, which is precisely why I requested self-exclusion from the casino's regulator.

2. Why This is a Case of Operator Negligence, Not Player Exploitation

The entire purpose of self-exclusion is for vulnerable individuals who need to be protected from themselves. As many have pointed out, if I could control myself, I would not have needed to request self-exclusion in the first place.
The casino was negligent because they knew I was the same person on both accounts. The fact that the KYC documents were validated manually over several hours confirms they had a human review my details. This manual process should have easily flagged that my documents were already tied to a self-excluded individual.
The casino had a duty of care to me as a customer, a duty that is even stronger for someone who has self-excluded. By allowing me to open and use a second account, they demonstrably failed in this duty.

3. The Bigger Picture

My situation is not unique. There have been many cases where gambling operators have been fined or penalized for failing to enforce self-exclusion policies. This isn't a "scheme" to get a refund; it is a fundamental issue of responsible gambling.
I am simply holding the operator accountable for their failure to implement the very player protection measures they are required to have in place.

I understand that this is a complex issue, and it's easy to make assumptions. But my case is a clear example of what happens when a casino's systems and processes fail, and a self-excluded player is put back at risk. I appreciate the support of those who understand that this is about protecting vulnerable individuals, not about exploiting a system.