It’s a general reply for all the issues against them that related to sportsbook.
Probably one or some of your bets are on the fixed matches that makes your account flagged as availing match fixing. I’m sure there’s a lot of player place bet on this specific match so there’s some thorough investigation happening on all the account with connection.
Just wait patiently until they finished the investigation.
ok thanks but can he tell the estimated time cause its has been a week and the amount is also not to big
Like Wapfika said, it's their general reply for current cases against them. Noah reached me regarding the post too, and told me that I can refer and quote that post in general for current and future cases. So, hopefully, that post as an answer doesn't include you.
I've also nudge someone from Shuffle to address the matter. They'll address the matter soonest they can.