BC.Game Support knows about this already as I've escalate this to their higher ups and [as I've made very much clear in that player's SA thread] all my contact on BC can do right now is wait for an update from every departments' they inquired, so they can get a fuller picture, if they haven't got that already on their work device, on their work station, in their office, of which pretty much likely not accessed during weekends.
Lots of casinos contact I have take their leave on weekend.
I trust your judgement regarding casino review on their current status. What’s your personal opinion about this casino overall trust?
There’s a lot of issue recently but we all know the majority of this users has a violation. I’m currently using this casino and the support is very attentive to all my concerns.
I’m only making sure if everything is alright here.
Well, I can't give rating of how secure and/or recommended this casino or other casinos are, as I am just a nobody with no knowledge worthy enough to pass a judgement or give a rating to a casino. All I can say is this casino provides me with several contacts from several divisions, of where I reach and "assign" a case as I see fits [for example someone from FIAT will clearly handle fiat dispute, a KYC case will come to compliance, etc.] that are reachable and responsive.
Yes, some of them are slow in responding sometimes, but I also do know most of them [especially the one that I "assign" most disputes] bring their work home. Bed even. They still reply to me and went AWOL mid-conversation, and explained the next day that they fell asleep.