Just to clarify, my earlier message was not about the original 2023 case (which was resolved successfully), but about the recent reply in this thread. I do, however, appreciate your passion.
That said, as always, we will not discuss individual cases on public platforms or share sensitive data.
You guys are just scammers who operate their scam in collaboration with Exodus, which has been proven multiple times. The problem is that people don't know about your scam, which is why you guys are still getting customers. The negative feedback on your profile is well justified. I would support any flag against your scam platform. There is no reason to response in these threads if you cannot address them and cannot help resolve these cases. If you cannot solve it, why are you responding here?
For some time, our communication on public forums was limited, and we acknowledge that this may have contributed to misunderstandings about our platform.
This is exactly why we are making the effort to be more present here now so that we can clarify our position and provide accurate information. While we cannot resolve or discuss specific cases in public for security and legal reasons, we do want to make sure that people know they can always reach us.
We take feedback seriously, and improving communication is part of our commitment to transparency.
Order ID OWYUJV
After providing KYC, documentation, passing the interview, The exchanger just started IGNORING me ABSOLUTELY everywhere, at the mail, on their website in the live chat.
ABSOLUTELY EVERYTHING WAS PROVIDED. I can confirm this, download all the correspondence from the mail for you.
They haven't responded to my emails for 8 months now
when I say the SWAP number in the LIVE chat, the operator simply leaves the chat, checked a dozen times (I can confirm)
What kind of support and quality are we talking about? You can't answer your client for 8 months