When I had this problem, the site was showing a high traffic warning, so there could be a problem (unfortunately, I don't have a screenshot I had taken)
It may be a problem related to that
Although I doubt this is the cause of the problem, I still find it interesting as I have never experienced this before. I’ve never seen a high-traffic warning on a casino website before. Or are you referring to the Cloudflare verification page that appears when there is high traffic or too much load on the casino’s servers?
In any case, he has no other option but to keep trying by resending the verification email and, in the meantime, keep reaching out to customer support to get assistance as I guess they can verify his email manually.
When I registered, I'm sure it was a high-traffic message, it had nothing to do with Cloudfare
I don't fully understand the registration and approval system, but is it possible that confirmation is manual?
Or is it probably just a bug?
I'm sure they'll approve the pending user accounts soon