Your conduct in this matter is alarming and not professional at all.

If the user has a history of abusing your platform, why did you tolerate him long enough to create a history of abuse? You should have banned the account on the very first (alleged) abuse.

Now that you mentioned it, you should elaborate on specifically how many times the OP has abused the Shuffle platform and what you did on every one of those instances. Not only that, how do you respond to the OP when he stated Stake informed him there was no issue with that specific sports provider having no flags?

This seems to look very bad for Shuffle.