@OP, could you share the proof that Eddie confirmed there were no warnings or flags on the specific match where you placed the bet? Meanwhile, can you please answer the question of holydarkness? Did they returned your bet amount?
I've sent you the evidence through private messages. Please have a look.
I am unable to check the images. When I visit the link, it says the page doesn't exist. I tried VPN, and it's the same. Please use talkimg.com or hostmeme.com to upload your images before you send the links to anyone. Thanks for confirming that you received your initial bet amount. I think we should let holydarkness talk to the shuffle team and come up with a conclusion.
I personally think this behaviour was selective with this player. If Shuffle cannot prove that the specific bet was triggered by the odds provider, they should pay the player and apologize for what they did. They should be professional.