Congrats to you both.
I have been waiting for them since yesterday. I thought they would get a notification and send me a private message. Since they have not responded yet, I sent them a private message, and I hope they will get back to me with their Spinly username.
Companies, if are legit, won't treat their users badly even users have bad mouths or contribute suggestion in impolite ways. However, as users we need to protect ourselves first and being polite is one of ways of self protection.
I agree. However, such users will be banned from the chat everywhere. This could be on a Telegram group chat or if the casino has a global chat on its website. Raged, angry gamblers mostly get banned from the chat within a few minutes on every website if they violate the chat rules.