I hope that the situation that has happened in the video is very rare, but this situation also shows how unprotected gamblers are. When gambling online, its easy to scam gambler by freezing account when person tries to withdraw by asking to pass KYC and repeat that favor, by simply closing account after saying that ToS were violated and etc. Now look how easy it is to do similar offline, by saying no to cash out. How easy it is to confuse a gambler, spoil mood. Video author was smart to start recording, but there are people who will get back to gambling and losing, after being refused to cash out.