Thank you for raising this to our attention here also.

I have checked internally with our team the situation, and this will be resolved in short period of time. Please let us know if the situation is resolved in next couple of days.

Generally speaking, in the process of checking a specific transaction delays can be because of different reasons. If you don't pass the check of KYC, and you provide multiple documents for KYC, this will for sure increase the due diligence time.