Unless there is solid evidence of wrongdoing on your part, what on earth is Shuffle doing by returning the initial amount yet not paying you any winnings?
It's as per OP's request, for his wager to be returned while waiting for investigation to be done instead of getting it returned plus or minus winning following a verdict.
I conveyed the request to Shuffle and they agreed.
If Stake have confirmed there were no problems with the provider in the same instance as Shuffle claimed there was, it means Shuffle is scamming.
I will also support the flag, leave negative feedback and distrust the Shuffle account (
ndumm) unless they reply with an acceptable explanation soon.
The initial bet amount has been returned, now I'm waiting for them to settle it as a win.
Umm... there might be a bigger and more complex story here. Noah just begin giving me his side of the puzzle to piece together. I have to pause our conversation because I have RL matter to handle, but I'm nudging him again now.
Hopefully I'll get a more complete story when he returned my nudge and we can have another sit together.
For the time being though OP,
NateShaw, mind to confirm their narrative that you had a prior situation with them back in February? A confirmation or denial about this will be much appreciated as it'll help me piece the puzzle.