Back on August 25, you mentioned BC.Game should have given you a verdict by August 24. Then on August 28, you noted they needed more time to check with all departments and do a second reconsideration. As of today, September 3, and with September 5 marking two weeks since you reached out to your contact, do you have any sense of whether BC.Game will cooperate or provide a legitimate response within the next 7 days?
Given their history of refusing to cooperate with responsible gambling tools complaints, I want to know if their latest reply is still just “please give us more time.” When was the last time they gave you any response at all on this matter? Do you find it concerning that in the Brazilian player’s case, they did not even bother to give an explanation or response in 42 days before Casino Guru closed the complaint as unresolved?
I appreciate you continuing to keep this case active.
That's what they said, in August, that they'll have a verdict coming, then they need more time as they're waiting for related departments to give their report. Do I have any sense of whether BC will cooperate and provide a legitimate response? Yes. I inquired to them on as frequent as humanely allowed. They're bound to give me something, be it an explanation, a bad news, or your request of settlement.
Will it be within the next 7 days? I can't say for sure. Let's just go with "no", given you're very fond of using date and timeline. Lest me saying yes and you leashed on me for unable to deliver that, due to my contact unable to get the full investigation yet. I can understand your frustration and waiting without certainty is... really testing. But well, my hand is tied here and all I can do is for them to finish their internal investigation.
Lastly, no, their latest reply is not "please give us more time", they apologize to me as they're not sure when will they'll be able to return to me with full report. When was that? September 1st.
Do I find it concerning that other case was not resolved? No. A concern will indicate that I have hope and leaninng for BC. Yes, I do think that their refusal to settle for 1,500 USD and investigate internally as a sign of their wish to get things clear and clarified, of which for that sole reason [them trying to be transparent] entitle them some additional time, but like any other cases, I couldn't care less who's right and who's wrong. It affect me at the barest. I am here just to walk with the players of casinos [and the casinos themselves] to the bottom of the case and get the truest truth.
If that finish line come with BC got flagged or whatever repercusion, it doesn't affect my life at all. So why should I be bothered by that other case or this?
My focus is simply to wait for them to give their side.
Thank you for the reply. I’m sure you can understand that my frustration and impatience would be much lower if this had started on August 21, when you offered to help. I do appreciate that gesture. Unfortunately, for me this began on June 19 when the loss limits failed and I filed a complaint on Casino Guru. I even created my Bitcointalk account and made my first post on June 21 in an effort to bring awareness and push for resolution.
I take some optimism from your belief that they will eventually get back to you. What I see as stalling based on my experience, you see as due diligence, and that’s fair. But with any case, the time allowed to investigate cannot be indefinite without raising serious concerns.
I again offer the option for you to view the evidence directly inside my BC.Game account. That would remove any question about the authenticity of what I’ve posted. With that issue off the table, it becomes clear how implausible BC.Game’s position is that loss limits were set on June 26. It would also give you stronger context for assessing whatever explanation or verdict they provide once they complete their investigation.