Thank you for raising this to our attention. We will review the situation and provide a resolution within a reasonable time.
Each case can differ in complexity, and sometimes additional circumstances outside the standard process make it more difficult to resolve quickly. We appreciate your patience and the effort you have taken to complete the due diligence requirements.
Please rest assured that this case will be addressed.
Don't you think it's ridiculous that his case has been ongoing for 8 months, and your platform has been ignoring him? What could you be "investigating" that it has been 8 months and still not done, or even provide an update to the person having the issue with your platform?