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You should contact holydarkness if he can help you out because what I know about his activities here bis basically contacting casino's on behalf of members to resolving conflicts. Maybe he could help you out with your case.
I don't think I can offer any help on this matter. They're not present on this forum, if I am not mistaken? And I don't have any of their staff on my contact, unlike several casinos which are within reach and one or two [or dozen] nudge away from sitting and have a talk with me regarding a situation a forum member of ours have.