it is also the possibility that bc casino is lying because I have already sent many deposits before to the same merchants
Foremost I am not accusing you of lying, I am just letting know how the UPI system works because it's not easy for someone to understand if they never used it on the other side. And if what you are saying is true then we can verify it right?
Post the successful previous deposit ID you created and see if that got the MSR travels name on it. BTW the name looks familiar to me.