Re: Luckydiamond.io suspended my account after I win, $1500+
Well, absolutely a robbery.
Conversation started on Sunday, July 27, 2025, at 21:40 (GMT+0)
[21:41] V1753152173363778: Hello
[21:41] Axcel has joined the conversation
[21:41] Axcel: Hi good day! thanks for contacting live support
[21:41] Axcel: how may I help you today?
[21:42] V1753152173363778: Good day. I cant access to my account and I contacted support 2 months ago and still not received response
[21:46] Axcel: may I know what username?
[21:47] V1753152173363778: Yes
[21:47] V1753152173363778: *****
[21:48] Axcel: Your account being banned because of your suspicious activities
[21:49] V1753152173363778: Yes but I still dont know what I do, and you never contact with me by mail to clarify this situation
[21:49] Axcel: You already knew the answer
[21:50] V1753152173363778: ?
[21:50] V1753152173363778: Can you tell me it?
[21:50] V1753152173363778: Suspicious activity
[21:51] V1753152173363778: Without proves
[21:51] Axcel: proofs shown in your account
[21:52] V1753152173363778: i cant loggin
[21:52] Axcel: no coins or currency showed up but you got profit
[21:52] Axcel: so you already knew the answer why your account being banned
[21:53] V1753152173363778: Mm I deposited multiple times
[21:53] V1753152173363778: i lost and win
[21:53] V1753152173363778: Probably in long term I will lost
[21:58] V1753152173363778: Let's see how no coins appeared, I don't understand, I made deposits and withdrawals without problem, the last deposit was with zcash
and today,
This is a Joke...
Conversation started on Sunday, July 27, 2025, at 21:40 (GMT+0)
[21:41] V1753152173363778: Hello
[21:41] Axcel has joined the conversation
[21:41] Axcel: Hi good day! thanks for contacting live support
[21:41] Axcel: how may I help you today?
[21:42] V1753152173363778: Good day. I cant access to my account and I contacted support 2 months ago and still not received response
[21:46] Axcel: may I know what username?
[21:47] V1753152173363778: Yes
[21:47] V1753152173363778: *****
[21:48] Axcel: Your account being banned because of your suspicious activities
[21:49] V1753152173363778: Yes but I still dont know what I do, and you never contact with me by mail to clarify this situation
[21:49] Axcel: You already knew the answer
[21:50] V1753152173363778: ?
[21:50] V1753152173363778: Can you tell me it?
[21:50] V1753152173363778: Suspicious activity
[21:51] V1753152173363778: Without proves
[21:51] Axcel: proofs shown in your account
[21:52] V1753152173363778: i cant loggin
[21:52] Axcel: no coins or currency showed up but you got profit
[21:52] Axcel: so you already knew the answer why your account being banned
[21:53] V1753152173363778: Mm I deposited multiple times
[21:53] V1753152173363778: i lost and win
[21:53] V1753152173363778: Probably in long term I will lost
[21:58] V1753152173363778: Let's see how no coins appeared, I don't understand, I made deposits and withdrawals without problem, the last deposit was with zcash
and today,
Quote
Hello
Axcel
our system detected very suspicious in your account activity that lead to being banned
I would have continued playing on your platform if there hadn't been any problems, I've been lucky here, but it's rarely like that, I still don't understand the reason
which activity?
I only remember I up my bet in Big Bass Halloween and in next spin I get 3 scatter, it was lucky sincerely
At least give me back my deposits, otherwise this is a complete robbery.
Agent profile image
Axcel
it's not robbery and we have the right to banned your account because of violating our rules
[21:52] V1753152173363778: i cant loggin
[21:52] Axcel: no coins or currency showed up but you got profit
[21:52] Axcel: so you already knew the answer why your account being banned
[21:53] V1753152173363778: Mm I deposited multiple times. Can you explain a little that reason, and maybe I understand it..
Agent profile image
Axcel
I already gave you an explanation regarding your account from being banned, your activity of winning and having a profit which it does not showed up in your account and our system detected it as suspicious activity.
It seems that it doesn't appear in my account. I made ZEC deposits. Please check it.
https://blockexplorer.one/zcash/mainnet/tx/d4d074a12c67c8ae69af3a88a562c8f3f35c516224b8297e8c58c3867fd417d9
coins not moved
any clarification?
I just created a new account, and now Zcash is not showing for deposit, but you can select that coin to play, obviously some problem is happening
Zec withdrawal option is also not showing, this probably has a reason related with my problem..
can you check it more deeply?
Agent profile image
Axcel
but it's not allowed to have multiple accounts
another violation
I just created it to verify what is happening
I don't played and nothing
Agent profile image
Axcel
please read our rules and regulations in our site
robbed is the username of my new account, you can check it
if is not there any solution, I will make sure gamblers know what you're up against in your casino
Agent profile image
Axcel
you the one violated our rules, it's not possible to have multiple accounts
it's very common rules to all casino
that reason is not a reason because I just created it to check, and I communicate it to you. Good luck, let's see how long it lasts.
Axcel
our system detected very suspicious in your account activity that lead to being banned
I would have continued playing on your platform if there hadn't been any problems, I've been lucky here, but it's rarely like that, I still don't understand the reason
which activity?
I only remember I up my bet in Big Bass Halloween and in next spin I get 3 scatter, it was lucky sincerely
At least give me back my deposits, otherwise this is a complete robbery.
Agent profile image
Axcel
it's not robbery and we have the right to banned your account because of violating our rules
[21:52] V1753152173363778: i cant loggin
[21:52] Axcel: no coins or currency showed up but you got profit
[21:52] Axcel: so you already knew the answer why your account being banned
[21:53] V1753152173363778: Mm I deposited multiple times. Can you explain a little that reason, and maybe I understand it..
Agent profile image
Axcel
I already gave you an explanation regarding your account from being banned, your activity of winning and having a profit which it does not showed up in your account and our system detected it as suspicious activity.
It seems that it doesn't appear in my account. I made ZEC deposits. Please check it.
https://blockexplorer.one/zcash/mainnet/tx/d4d074a12c67c8ae69af3a88a562c8f3f35c516224b8297e8c58c3867fd417d9
coins not moved
any clarification?
I just created a new account, and now Zcash is not showing for deposit, but you can select that coin to play, obviously some problem is happening
Zec withdrawal option is also not showing, this probably has a reason related with my problem..
can you check it more deeply?
Agent profile image
Axcel
but it's not allowed to have multiple accounts
another violation
I just created it to verify what is happening
I don't played and nothing
Agent profile image
Axcel
please read our rules and regulations in our site
robbed is the username of my new account, you can check it
if is not there any solution, I will make sure gamblers know what you're up against in your casino
Agent profile image
Axcel
you the one violated our rules, it's not possible to have multiple accounts
it's very common rules to all casino
that reason is not a reason because I just created it to check, and I communicate it to you. Good luck, let's see how long it lasts.
This is a Joke...