I also have a pending withdrawal, but they sent me a partial payment earlier.
Long story short, I managed to turn my 38 bucks (free credits + my small depo) into 190 bucks—I got a lucky streak in slots lol. I was told they had a problem with coinpayments thus the delay. At the moment, I've only gotten 51 bucks in ETH as "the team is manually processing my withdrawal". Unsure why it's partial though. I'll update when more info comes.
@king34 post your convo with support?
The issue of withdrawal is not encouraging at all for gamblers. I feel withdrawal and deposit are what a casino like this needs to focus more on, because when withdrawal is complicated, it gives many negative impressions about the casino.
But I come to think about why the withdrawal is partial. BitRoll really needs to look into this because when withdrawal takes time and doesn't go smoothly, it is hard for customers to stay calm and be patient about it. If BitRoll is able to handle deposits and withdrawals, it will make customers feel comfortable using the casino.