Ok i understand. The only sketchy part is ive done nothing to abuse the system if you’ve seen the screenshots I provided I was only playing live blackjack where I deposited 6000 then later on I got it up to 9000 and Ive never had this issue before as ive said ive withdrew 20k at once last month no issues and 6 months prior ive withdrew 15k. My only thing is them not being able to tell me what/ why Kyc was randomly triggered, or an estimate on how long it should take for them to manually review my document’s. I already have an idea for the outcome is that their going to ask for proof and adress and liveness as they asked other people i know who have the same issue and they still keep in mind never gotten their money even though its been weeks/months. This is a big inconvenience because I need this money urgently and im starting to wish they never even let me deposit it knowing they wouldn’t let me withdraw it. I just dont understand how I ask them why my withdraw is in review they tell me I need to verify with id as a one time thing but when I do it and it succeeds they all the sudden need to manually review it