Hello, and thank you for your comment.

Just to clarify: like most instant exchanges, we do rely on third-party liquidity providers. However, we’ve built our own mechanism to ensure funds are not sent directly to them. Deposits are first checked for AML risk score, and only then routed further. If the risk is too high, the funds are automatically refunded to the user’s deposit address without any additional questions.

Of course, no service that uses external liquidity can realistically guarantee 100% no-KYC in every possible scenario. I think you’ll agree that this is impossible. While we minimize this risk by screening with industry-standard AML tools, there may still be rare cases where a liquidity partner freezes funds and requests additional documents. In such cases, we work together with both the user and the provider to resolve the issue as smoothly as possible.

Regarding the website you mentioned (snapswap.eu): we’ve never been inspired by or copied them. We didn’t even visit that site before launching our project. The name “SnapSwap” was chosen because it fits our vision well, is easy to remember, and represents the speed and simplicity we want to deliver.

We appreciate your feedback and welcome healthy discussion, it helps us improve.