I see where the confusion comes from, and let me clarify.
You have very good fees rate but how is the exchange rate calculated? 1% fees would be very bad if exchange rate includes hidden fees.
Thank you for your question, happy to clarify how our fees work.
Floating rate orders, the platform fee is 0.5% plus the network fee. There are no hidden fees, the exact amount the user will receive is always shown on the “Receive” tab, and that is what will be delivered, of course for floating rate this amount can change.
For fixed rate orders, we take the current market price and adjust it by 1% to guarantee the fixed rate, plus 1% as the platform fee. This allows us to lock in the rate regardless of market fluctuations. If the market shifts by more than 1% during the order process, the user is always asked whether they want to provide a refund address to get their funds back or continue with the current market rate.
So in all cases, the fees are transparent and already included in the quoted amount. What you see on the order page is final, there are no extra or hidden fees applied.