Re: BC.Game Account Temporarily Unavailable (~$750 USD)

Any updates?

I am reinquiring, but please wait a little. I assign similar natured case to my contact and they got mixed up with things a little and I don't want to insult them by explaining ELI5, so I'll sort one thing at a time, and once I'm done with them with the other case, I'll re-run your case to them.

Got you, thanks

I got my contact to look into to your case. They told me that they've sent you a link for re-KYC by 29th August and you opened the link but didn't upload any document. Can you please confirm and, if you did, help us understand why you didn't follow up with the re-KYC?