Fortunately, it turned out (as I had assumed, in general) that they were not scammers, but simply a startup that had not yet managed to establish normal interaction with users.
Thank you. We will improve on this over time; but yes we started operations just in March this year so still learning the ropes in terms of customer service. (Furthermore, I'm a tech lead and Liz is an investor so totally the wrong type of people to support end users properly; we are in the process of hiring good support agents that won't compromise our end users' data).
Will I receive an apology for the unfounded accusations?
The fact that you took action to dissociate your identity from the other registrar proved that your intentions in using our services were not dishonourable.
I offer a formal apology for the inconvenience caused.In case you do use our services in future, please stay connected with me on discord, or you can just lurk and observe - you will see what we're all about. There is a reason over and above simple monetary gain that the coins we list are happy to work with us.