I had a fully verified account at Stake with a balance of $36,494.73 in Solana (SOL). While playing Pragmatic Play Blackjack, I suddenly encountered errors when using the SOL/USD pair. I contacted support, who confirmed I should still be able to play and even encouraged me to continue using EUR instead. Minutes later, my account was disabled without warning, and all withdrawals were blocked.
Support agents (Nikola and Viktor) instructed me to contact
gameplay@stake.com for more information. I have now sent multiple emails but received no reply. My account remains closed, and my funds are still locked.
Key points:
- Account balance: $36,494.73 in Solana
- No bonuses were active
- My account was fully verified
- I have not breached Stake’s Terms & Conditions
- All gameplay was standard Blackjack on Pragmatic Play
Stake has failed to provide an explanation or any form of resolution. I am requesting assistance to recover my funds, which are being unfairly withheld. I am able to provide chat transcripts and screenshots as evidence.
Since you mentioned that you notice an error on the game maybe they are looking on it as subject for the investigation.
It will be helpful for the community to understand more your concerns if you will share the full conversation of support that detailed the specific error that you mention.
I play live blackjack on pragmatic in the past but the only issue I encounter is I can’t placed bet sometimes as it automatically reject my bet.