Ok this is the currency restricted of your coins.

Now, can you share maybe a discussion while you're chatting why you cannot withdraw and the reason from them? It's not fully conversation. Cause your screenshoot chats ended you're asking and not the asnwer from their part.

The chats is still not finished buy you already share the picture, since you also mentioned they're ignored you should have a continue chats with them feel to sharing image from no.2 screenshot continue from those word. So, we know the situation.