I quote the above case as a precidence to what really string up in my thoughts, and this question goes to those technically exposed gamblers, where do the coins actually goes to in reality?
Are coin send with wrong network actually lost?
Do casino have a system that can retrieve the money?
Well those money ain't lose , they just store in another wallet. Basically all the evm wallet store in same private key. They refuse to credit the balance cause they basically do these credit system automatically. I think they didn't integrate the other chain deposit system that's why. They needed to go through manually to look into your deposits which maybe lots of hassle to them. Cause they have lots of client to handle. If you're not agreeing with their term basically it's your fault to lose the fund.
I faced something similar to binance exchange, but the good news was when they integrated the network after 2months they credited my fund which was excellent.