Not giving their customers their money may lead to bad reputation, but what the casino did will earn them trust from their customers
Remember when everyone here said that casinos are just taking your money when a glitch happens, but never pay up for it?
It is because the gambling site is able to afford it. There are some that the glitch can lead to gamblers winning huge amount of money that the gambling site may not be able to afford, but this kind of issue that I know happened on land based casinos, leading to lawsuits.