Coyster, we appreciate your expertise in deciding who is a scam and who is not, but let’s put some facts on the table.
N.Exchange has been operating for over 10 years. We’re not some fly-by-night project that disappears with funds - we’re still here, still processing hundreds of thousands of orders every year, and still working with regulated, public companies who trust us with their business.
Yes, there are cases where orders get delayed. And in every single one of those cases there’s a reason: exposure to OFAC, darknet, theft, or other red-flag activity that we thoroughly check with our partners from Chainalysis and Elliptic. In majority of cases we do pre-screen and we decline the creation of the order itself, but some of the orders fall through the cracks anyways. When that happens, we’re legally obliged to request KYC and in some cases escalate to authorities to verify if funds are tied to investigations. That’s not “selective scamming” - that’s called compliance.
The crypto industry has matured. AML/KYC procedures are everywhere, and if a user is trying to cut corners, hide their identity, or use fraudulent documents, it will show up. The majority of our customers have no issues and are processed within minutes. The minority of problematic cases make noise, but that doesn’t define us.
So, while your narrative might get clicks, the reality is simpler: we’re not going anywhere, we don’t play games with client funds, and our record speaks for itself.
You should perhaps look for a way of getting your issues resolved as quickly as possible, otherwise the negative ratings say a story about you. By the time a customer comes to the forum to make a complaint after 2 months of trying to get it resolved via email with you, then it surely isn't their fault. Their patience simply ran out.
You can boost about how you have taken 10 years in the industry, but so have HiBTC or Yobit. Go look at their ratings and reviews.
Another question that keeps popping up in my mind is how are big platforms like Binance, OKX able to have their issues resolved much faster. You would expect Binance to have so many complaints of blocked accounts here, but you will rarely see them and even when you do, someone has not be waiting for two months.
Use this cases to improve on how you handle your customers.