How could there be a system error on live games?
These are hosted by a third party provider with physical cards. The randomness is on the physical shuffle. There's no algorithm or bonus scheme that can go wrong because it's all physical in terms of the results.
So what Roobet is claiming is physically impossible and actually puts the integrity of the provider at stake too. I wonder if Evolution would have a comment on the situation based on the fact that they're the most mainstream provider of live games as a third party for most online casinos.
It's just not fair for Roobet to blame Evolution for a situation they create..they're partners after all. For such unprofessional handling of user funds if I was evolution I'd seriously consider investigating such partners.
Thank you! There weren't any errors at all. They strung me along for 8 days, giving me ZERO information about what was going on, other than repeating the same message every day that withdrawals were being subject to "routine verification". After 8 days of torture, they message me out of nowhere after deducting the 10,500 and adding the 8,240 in its place, and let me know my account had "received incorrect credits". No explanation, no apology, no details whatsoever. Just sorry about your luck, we garnished your balance for 2,200 dollars. Its not right to treat people like that.