I had problems with them that took about a week to sort out once. They sorted it out in the end and apart from that I had no other problems with them. In my opinion it's highly unlikely you will lose your coins, you will probably have a frustratingly long wait.
thanks for replying to my post, man.
It's comforting to know that stuff like this does get resolved in the end. I'll just wait it out then.I wish they would have just addressed my concerns instead of ignoring me. I know 25000 Nxt is nothing to them, but it definitely means something to this small time guy.