Ciao a tutti,
they changed the site design and now there is also a page that talks about the refund:
http://bitmine.ch/delays-refunds-processing/Like many of you I have a claim for an order that I have done to this company. Now it's been more than 30 days and I will call tomorrow.
I will let you know ... because I live in Ticino, a few kilometers away from the centre of Bitmine.
Ciao