http://i.imgur.com/JScEGdz.png?1

Can someone please explain why a bitcoin refund takes DAYS to process...

Has anyone else encountered this? they emailed me this offer out of the blue, when i first asked for my refund i asked for bitcoin and they denied me as i only have 1 neptune preorder(mid apr)...now they voluntarily offer bitcoin refund instead of cash...something smells fishy to me...

i feel like they are just waiting a couple days so they can refund me at highest possible exchange rate.?

~thanks