Basically what this thread tells me is that to get your refund you must kick and scream very loudly to get noticed and your refund processed.  Anyone remaining silent and relying on Cointerra's "goodwill" is going to be burned as evidenced by the people who have been waiting much longer than you for a refund (and probably had their request in before yours).  Also how many days past the 4 week window did it take for you to receive your money?